2014 Jeep Cherokee: Reliability Data
Source: NHTSA — 3932 complaints
3932
Total Complaints
36,000mi
Median Mileage
Power Train
Top Issue
97
Crash Reports
When Do Complaints Happen?
Distribution of NHTSA complaints by vehicle mileage at time of report.
12,110
25th Percentile
36,000
Median Mileage
67,000
75th Percentile
What Fails?
Most reported component issues from NHTSA complaints.
Power Train
1437
Engine
511
Electrical System
430
Unknown Or Other
279
Fuel/Propulsion System
186
Service Brakes
182
Vehicle Speed Control
178
Steering
116
Electronic Stability Control (Esc)
88
Visibility/Wiper
63
Severity Assessment
97
Crashes
34
Fires
71
Injuries
14
Deaths
Sample Complaint Reports
"2014 JEEP CHEROKEE. CONSUMER WRITES IN REGARDS TO TRANSMISSION PROBLEMS. *SMD VERY SHORTLY AFTER THE VEHICLE WAS PURCHASED, THE CONSUMER NOTICED SPOTS ON THE DRIVEWAY, WHICH THEN PROGRESSED INTO A HORRIBLE WHINING AND GRINDING NOISE. THE VEHICLE STARTED TO SHIFT ERRATICALLY AND THE CONSUMER DID N..."
"I PURCHASED MY NEW JEEP CHEROKEE ON 2/2/2014. FROM VERY SOON AFTER I BEGAN DRIVING IT, I WAS AWARE THAT THERE WAS AN UNUSUALLY HIGH AMOUNT OF NOISE COMING FROM THE FRONT END WHEN THE CAR WAS GOING MORE THAN 30 MPH OR SO; IT SOUNDED AS IF THE CAR HAD A PROPELLER. I RETURNED THE CAR TO THE DEALERSHIP ..."
"DRIVING ON THE HIGHWAY AT 65MPH WHEN THE GAS PEDAL BECAME UNRESPONSIVE. THERE WAS STILL ELECTRICAL POWER TO THE CAR BUT I COULD NOT ACCELERATE. THIS HAS HAPPENED A TOTAL OF 4 TIMES ON THE HIGHWAY TWICE BEFORE THE TRANSMISSION WAS REPLACED AND TWICE AFTER. ALL TIMES I MADE IT SAFELY TO THE SHOULDER A..."
Source: NHTSA ODI Complaints Database. Names and identifying details omitted.
When Were Complaints Filed?
Number of complaints by the year the issue occurred.
When Does Each Component Fail?
Median mileage at complaint for top components.
Power Train
1437 complaints
25th: 10,864 mi
Median: 33,000 mi
75th: 65,000 mi
Engine
511 complaints
25th: 15,011 mi
Median: 40,000 mi
75th: 66,964 mi
Electrical System
430 complaints
25th: 16,000 mi
Median: 40,000 mi
75th: 76,640 mi
Unknown Or Other
279 complaints
25th: 18,000 mi
Median: 46,000 mi
75th: 72,550 mi
Fuel/Propulsion System
186 complaints
25th: 29,034 mi
Median: 48,250 mi
75th: 70,000 mi
Where Are Complaints Coming From?
Top states by complaint count.
TX: 320
CA: 291
NY: 275
FL: 230
PA: 216
MI: 171
OH: 162
NJ: 150
VA: 127
MA: 125
Who Files Complaints?
1.8%
Original Owners
98.2%
Second+ Owners
Jeep Cherokee — Other Years
See how this model compares across different model years.
Active Recalls (13)
Federal safety recalls issued for this vehicle.
Automatic Transmission
Campaign 19V447000 | 13/06/2019
An unexpected shift to neutral would result in a loss of drive, increasing the risk of crash.
Chrysler will notify owners, and dealers will update the transmission software, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V69.
Wiring
Campaign 18V332000 | 17/05/2018
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise
Equipment
Campaign 17V824000 | 21/12/2017
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidd
Seats
Campaign 16V590000 | 10/08/2016
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Automatic Transmission
Campaign 16V529000 | 12/07/2016
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-14
Side/Window
Campaign 15V041000 | 28/01/2015
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Radio/Tape Deck/Cd Etc.
Campaign 15V461000 | 23/07/2015
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler deale
Accelerator Pedal
Campaign 14V293000 | 04/06/2014
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Hatchback/Liftgate
Campaign 15V393000 | 22/06/2015
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shiel
Windshield Wiper/Washer
Campaign 15V509000 | 12/08/2015
BCM damage may result in the failure of the windshield wipers, impairing the driver's vision and increasing the risk of a vehicle crash.
Chrysler will notify owners, and dealers will install a ground strap to protect the BCM from damage, free of charge. Owners were notified of the recall on October 7, 2015. The recall began on December 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for
Shock Absorber
Campaign 14V392000 | 02/07/2014
Damage to the tire or reduced braking increases the risk of a vehicle crash.
Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.
Differential Unit
Campaign 20V343000 | 11/06/2020
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact F
Rear Compartment/Trunk
Campaign 23V338000 | 11/05/2023
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be
Extend Your Transmission Life
Based on the most common issues reported for this vehicle.
- Change transmission fluid at manufacturer intervals — not 'lifetime' fluid
- Come to a full stop before shifting from reverse to drive
- Don't ride the brakes on hills — use a lower gear
- Check transmission fluid level and color monthly — dark fluid needs changing
- Address slipping, hard shifts, or delayed engagement immediately
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Data source: View this vehicle on NHTSA.gov | NHTSA ODI Complaints Database. Public domain.
Methodology: Complaint counts and mileage distributions are computed directly from consumer-reported NHTSA complaints. This data represents reported issues, not failure rates — vehicles without complaints are not represented. Full methodology.
Data through: 2026-03-28