2020 Chrysler Pacifica: Reliability Data
Source: NHTSA — 235 complaints
235
Total Complaints
33,000mi
Median Mileage
Electrical System
Top Issue
7
Crash Reports
When Do Complaints Happen?
Distribution of NHTSA complaints by vehicle mileage at time of report.
2,900
25th Percentile
33,000
Median Mileage
52,000
75th Percentile
What Fails?
Most reported component issues from NHTSA complaints.
Electrical System
55
Engine
46
Power Train
35
Steering
28
Unknown Or Other
17
Fuel/Propulsion System
7
Service Brakes
5
Automatic Emergency Braking
5
Seats
4
Visibility/Wiper
3
Severity Assessment
7
Crashes
3
Fires
6
Injuries
0
Deaths
Sample Complaint Reports
"I JUST PURCHASED A NEW 2020 PACIFICA AND DISCOVERED IT HAS FIXED SECOND ROW SEAT HEADRESTS. THE USER'S MANUAL THAT CAME WITH MY VAN SHOWS ILLUSTRATIONS OF THE HEADRESTS WITH ARROWS POINTING TO THE HEADREST'S ADJUSTMENT BUTTONS ARE BUT THOSE BUTTONS DO NOT EXIST IN MY VAN. THERE ARE ALSO WRITTEN INST..."
"TL* THE CONTACT OWNS A 2020 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED AN CONTROL ACCELERATION FOR 20 SECOND, THE CHECK ENGINE WARNING LIGHT ILLUMINATED, THE BRAKE PEDAL WAS LOSING THE ABILITY TO HOLD THE VEHICLE, THE ENGINE RAV UP TO 7000 RPM AND THERE WAS A TICKING NOISE CO..."
"TL* THE CONTACT RENTED A 2020 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE DRIVING 70 MPH CRASHED INTO TWO DEERS. THERE WERE NO REPORTED INJURIES. THE DRIVER'S AND PASSENGER SIDE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE DALLAS FT WORTH AIRPORT. THE L..."
Source: NHTSA ODI Complaints Database. Names and identifying details omitted.
When Were Complaints Filed?
Number of complaints by the year the issue occurred.
When Does Each Component Fail?
Median mileage at complaint for top components.
Electrical System
55 complaints
25th: 37,500 mi
Median: 45,500 mi
75th: 66,200 mi
Engine
46 complaints
25th: 4,050 mi
Median: 19,600 mi
75th: 47,000 mi
Steering
28 complaints
25th: 40,000 mi
Median: 47,690 mi
75th: 50,000 mi
Where Are Complaints Coming From?
Top states by complaint count.
FL: 25
TX: 21
VA: 20
MI: 18
NC: 15
PA: 14
WI: 14
CA: 13
TN: 13
GA: 10
Who Files Complaints?
2.1%
Original Owners
97.9%
Second+ Owners
Chrysler Pacifica — Other Years
See how this model compares across different model years.
Active Recalls (4)
Federal safety recalls issued for this vehicle.
Camera
Campaign 20V191000 | 10/09/2020
The lingering rearview image can distract the driver, increasing the risk of a crash.
Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer ser
Connectors/Plugs/Receptacles
Campaign 23V010000 | 17/01/2023
An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash.
Dealers will update the Power Inverter Module (PIM) software and, if necessary, update the instrument panel cluster (IPC) and the electronic control module (ECM) software, free of charge. FCA US will notify dealers and begin notifying owners on or about: 03/21/2023 for 2021 model year vehicles, 05
Curtain
Campaign 24V793000 | 24/10/2024
An air bag that does not deploy during a crash increases the risk of injury.
Dealers will secure the connector, free of charge. All vehicles have been remedied. Owner notification letters were mailed October 22, 2024. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is A8B.
Latch/Anchor
Campaign 25V876000 | 17/12/2025
An unsecured wheelchair can move during transit, increasing the risk of injury.
Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.
Maintain Your Electrical System
Based on the most common issues reported for this vehicle.
- Clean battery terminals annually with baking soda and water
- Replace the battery every 3-5 years before it leaves you stranded
- Don't leave accessories running with the engine off
- Check for corroded ground connections if you have intermittent electrical issues
- Replace dim headlights promptly — they're a safety issue and a wiring symptom
Vehicle Rankings
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Data source: View this vehicle on NHTSA.gov | NHTSA ODI Complaints Database. Public domain.
Methodology: Complaint counts and mileage distributions are computed directly from consumer-reported NHTSA complaints. This data represents reported issues, not failure rates — vehicles without complaints are not represented. Full methodology.
Data through: 2026-03-28