"How reliable is the 2020 Jeep Grand Cherokee?"

"Based on 329 NHTSA complaints, the 2020 Jeep Grand Cherokee has a median complaint mileage of 7100 miles. The most common issue is Electrical System."

"What are common problems with the 2020 Jeep Grand Cherokee?"

"The most frequently reported component in NHTSA complaints for the 2020 Jeep Grand Cherokee is Electrical System, accounting for a significant portion of the 329 total complaints filed."

2020 Jeep Grand Cherokee: Reliability Data

Source: NHTSA — 329 complaints

329

Total Complaints

7,100mi

Median Mileage

Electrical System

Top Issue

Crash Reports

When Do Complaints Happen?

Distribution of NHTSA complaints by vehicle mileage at time of report.

500 25th Percentile

7,100 Median Mileage

34,000 75th Percentile

What Fails?

Most reported component issues from NHTSA complaints.

Electrical System

Unknown Or Other

Engine

Power Train

Air Bags

Vehicle Speed Control

Fuel/Propulsion System

Steering

Service Brakes

Suspension

Severity Assessment

Crashes

Fires

Injuries

Deaths

Sample Complaint Reports

"I WAS SLOWLY BACKING INTO A DRIVEWAY WHEN THE JEEP GRAND CHEROKEE SUDDENLY ACCELERATED ON ITS OWN. I REPEATEDLY HIT THE BRAKE PEDAL BUT THE JEEP WOULDN'T STOP; INSTEAD IT KEPT GOING FASTER. IT SMASHED INTO THE GARAGE DOOR AND THE BRICK WALL OF THE GARAGE, DEMOLISHING THEM. THE JEEP WAS BRAND NEW WIT..."

Source: NHTSA ODI Complaints Database. Names and identifying details omitted.

When Were Complaints Filed?

Number of complaints by the year the issue occurred.

When Does Each Component Fail?

Median mileage at complaint for top components.

Electrical System 61 complaints

25th: 1,064 mi Median: 7,100 mi 75th: 26,400 mi

Unknown Or Other 53 complaints

25th: 334 mi Median: 950 mi 75th: 5,910 mi

Engine 47 complaints

25th: 1,012 mi Median: 5,742 mi 75th: 11,886 mi

Power Train 36 complaints

25th: 350 mi Median: 3,800 mi 75th: 4,384 mi

Air Bags 16 complaints

25th: 9,458 mi Median: 34,000 mi 75th: 46,500 mi

Where Are Complaints Coming From?

Top states by complaint count.

FL: 28 CA: 27 MI: 25 NY: 24 TX: 24 IL: 20 NJ: 18 GA: 13 PA: 13 NC: 11

Who Files Complaints?

1.8%

Original Owners

98.2%

Second+ Owners

Jeep Grand Cherokee — Other Years

See how this model compares across different model years.

Year	Complaints	Median Mileage	Top Issue	Crashes
1993	784	129,000	Rotor	68
1994	775	146,000	Vehicle Speed Control	142
1995	983	115,461	Park/Neutral Start Interlock Switch	146
1996	1249	139,000	Park/Neutral Start Interlock Switch	156
1997	1432	120,000	Park/Neutral Start Interlock Switch	143
1998	1349	105,000	Park/Neutral Start Interlock Switch	194
1999	2319	80,800	Rotor	157
2000	1855	85,000	Rotor	132
2001	1128	69,000	Rotor	95
2002	1770	74,000	Air Bags	98
2003	887	71,000	Air Bags	60
2004	1570	64,000	Air Bags	149
2005	2732	80,000	Electrical System	137
2006	1750	81,000	Electrical System	79
2007	1475	70,000	Electrical System	47
2008	990	76,200	Electrical System	35
2009	195	62,360	Electrical System	9
2010	171	70,000	Electrical System	18
2011	2421	64,000	Electrical System	90
2012	2308	65,000	Electrical System	72
2013	1102	66,000	Electrical System	41
2014	3365	46,865	Power Train	224
2015	1725	40,000	Power Train	179
2016	434	32,537	Power Train	45
2017	552	33,000	Engine	38
2018	1160	19,000	Electrical System	75
2019	516	31,000	Electrical System	25
2021	643	17,500	Electrical System	34
2022	415	26,000	Electrical System	12
2023	617	13,266	Electrical System	26
2024	355	12,000	Electrical System	9
2025	87	-	Electrical System	3

Active Recalls (3)

Federal safety recalls issued for this vehicle.

Camera

Campaign 20V191000 | 10/09/2020

The lingering rearview image can distract the driver, increasing the risk of a crash.

Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer ser

Fuel Pump

Campaign 22V406000 | 09/06/2022

Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.

Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting Ja

Engine And Engine Cooling

Campaign 23V411000 | 08/06/2023

An engine stall can increase the risk of a crash.

Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification

Maintain Your Electrical System

Based on the most common issues reported for this vehicle.

Clean battery terminals annually with baking soda and water
Replace the battery every 3-5 years before it leaves you stranded
Don't leave accessories running with the engine off
Check for corroded ground connections if you have intermittent electrical issues
Replace dim headlights promptly — they're a safety issue and a wiring symptom

Compare Jeep Grand Cherokee

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Data source: View this vehicle on NHTSA.gov | NHTSA ODI Complaints Database. Public domain.

Methodology: Complaint counts and mileage distributions are computed directly from consumer-reported NHTSA complaints. This data represents reported issues, not failure rates — vehicles without complaints are not represented. Full methodology.

Data through: 2026-03-28